FAQs

Ordering from the online deli is quick, simple and secure. However if you have any queries, browse our list of FAQs. If you can’t find the answer here or experience any problems, contact the iDeli team on 0333 0112316. They will be pleased to help.

Shopping in the online deli

  1. Do I have to register to shop in the online delicatessen?
    You don’t need to be registered with iDeli to place an order. Simply browse the online deli and select your products. When you finish shopping, go to the checkout and enter your details on our secure system.
    If you’d like to register, you can set up an online deli account. This makes placing future deli orders quicker and easier. You’ll find the link to access your account on the top right of the screen.
  2. Who supplies your products?
    We source the majority of our products from the UK and sell only the best quality deli foods. Where possible, we use small independent and local suppliers. All our suppliers go through rigorous audits and meet our stringent guidelines both in manufacturing and distribution.We are big fans of supporting British farmers, fishermen and food manufacturers because we believe in supporting local communities and the British economy. A lot of our products are award-winning too because only the best will ever do for our customers.
  3. Do you have High Street delicatessens?
    No, iDeli is purely an online delicatessen and doesn’t have any High Street shops. This helps us keep costs down without compromising on the quality of our fine deli foods, so we can pass the savings on to you, the customer.
  4. Do you have a brochure or catalogue that you can send me?
    Because we are continually adding new products to our wide range of gourmet deli food, printed catalogues would go out of date very quickly. Instead, you can browse all our deli products online. Why not sign up for the iDeli newsletter so you’ll find out about the latest products and promotions? You can also get up-to-the-minute news by following us on Facebook and Twitter.
  5. Do you offer a gift-wrapping service?
    We will be offering deli gift boxes in the near future, but we are unable to gift-wrap individual items at present.
  6. Do your deli foods have shelf life or use by dates?
    Yes. Every product on our website has a minimum shelf life. More exact and detailed information is shown on the individual product packaging.
  7. Where can I find a list of ingredients and allergens?
    Each product in the online deli contains detailed information listing ingredients and potential allergens.
  8. Do you offer bulk discounts?
    We offer free standard UK delivery on deli orders over £45.00, which is equivalent to a 13% discount on your order. Some of our products are available in large catering size packs which offers a substantial discount on the standard pack size.We do offer additional discounts on large orders of a single product or on very large orders of many individual products. Because we manufacture our charcuterie, sliced and fresh meats, salads, sandwich fillings and pies to order, these products will always be available in large quantities. Please contact customer services by email or by phone on 0333 0112316 for details.
  9. Can you supply us wholesale?
    We are a retail online delicatessen, rather than a wholesaler. However, if you are interested in bulk ordering for your business please contact us on 0333 0112316 or by email.
  10. I’m a fine food manufacturer. Would iDeli stock my products?
    If you think your products and company could make the grade and you are interested in becoming a member of the iDeli family please contact us on 0333 0112316 or by email.

Payment methods in the online deli

  1. What payment methods can I use to shop online in the deli?
    iDeli accepts all the major credit and debit cards, and payments are charged in pounds sterling (GBP).
  2. Can I pay for my online deli order with PayPal?
    Currently we cannot accept payments by PayPal. We hope to add more payment methods in the future and we will let you know when this happens.
  3. Can I place my order by phone?
    For your protection and security, we don’t take orders or payments by telephone. But placing your deli order online is quick and easy and completely secure – why not try it for yourself?
  4. How secure it is to shop online with iDeli?
    The iDeli online payment system is provided by Barclaycard Merchant Services and is totally secure. Your card details can’t be seen by anyone else and they are not stored in the iDeli system. If you’d like more information, our online shopping Terms & Conditions include the iDeli privacy policy.

Online delicatessen deliveries

  1. Does the iDeli online delicatessen charge for delivery and what areas do you cover?
    You’ll find full details, including delivery charges and areas covered on our Delivery Page. To make shopping in our online deli even more affordable, orders over £45.00 are delivered FREE of charge (standard service).
  2. Can my deli order be delivered to a different address?
    Yes. We know people like to buy our fabulous gourmet deli foods as gifts for family and friends, so providing it’s within our delivery area, your order can be delivered to the address of your choice. When you reach the checkout, just fill in the delivery address details to the right of where you enter your billing address.
  3. How will my order be packaged and kept cool? We take great care packaging your order to ensure your deli purchases are well wrapped and arrive safely. Orders are dispatched in special sealed insulated boxes. If you have ordered meat, cheese or other fresh or chilled products from the online deli, the box will also contain special ice packs which maintain the correct temperature for a minimum of 48 hours. Please remember to refrigerate your chilled deli products when they arrive, though, to keep them in tip-top condition!
  4. I have just placed an order in the online deli – when will it arrive?
    Your online deli orders take three days from the point of ordering. To make sure your order arrives at a convenient time, you can also schedule your order for delivery within the next 30 days. Please see our Delivery Page for full details.
  5. I need my order tomorrow can you help?
    I’m sorry, but we are unable to offer a next day service.
  6. How do I know when my deli order has been dispatched?
    You receive an automatic email telling you when your order is dispatched. You’ll also receive an email or a text message from the courier on the day your parcel is shipped providing you with more information. If you don’t receive these emails please check your spam filter and add the iDeli email address to your list of contacts.
  7. I haven’t received a confirmation email – have you received my order?
    When you place a deli order online, confirmation emails are created automatically. They might sometimes get stuck in your spam filter or in your junk mail box. You can prevent this by adding the iDeli email to your contacts. . If you still aren’t receiving emails, please let us know. Sometimes email addresses are entered incorrectly when placing orders.
  8. My parcel is out for delivery today, but it hasn’t arrived yet – what should I do?
    Deliveries to home addresses can be made up until 4pm depending on what delivery service you have chosen. Unfortunately, there is no way of finding out the exact time when delivery will be or of contacting your driver once your parcel has gone out for delivery. If your order has not arrived by the time you expect it, please call our customer services team on 0333 0112316 between 8.00am to 6.00pm Monday to Friday.
  9. What happens if I am not in when my parcel is delivered?
    iDeli offers flexible delivery dates and an optional guaranteed before 12.00 noon delivery slot which makes it easier to ensure you’re at home to take delivery. When you place your order you can leave specific instructions for the courier to leave your deli order with a neighbour, or in a secure place such as a porch. You can also arrange for your delivery to be shipped to a place of work or another address. If you do miss your delivery, the courier will leave a card so you can organise delivery the following day.

Troubleshooting FAQs

  1. What happens if I receive a damaged item?
    Here at iDeli, we pay a lot of attention to our packaging, but we understand accidents do happen in transit. If any of your deli products arrive damaged, please keep the item and all packaging materials (box, wrapping, filler) and contact us by email or telephone 0333 0112316 within 24 hours of delivery. You will receive a full refund of the purchase price or a replacement product, whichever suits you best. Please note that Barclaycard refunds take 3 working days to reach your account.
  2. What if I receive the wrong item?
    please contact us as soon as possible. We never substitute goods without your agreement, so mistakes like this will be very rare. We may ask you to email us a photograph of the item(s) received. We will either refund you for this item or replace it. Your return shipping charges as well as any original shipping costs will also be refunded.
  3. What if the product I want is out of stock?
    We work in partnership with all our suppliers and manufacturers to ensure we maintain stocking levels of at least 98%. A large proportion of our manufactured products including pies, pastries, salads, charcuterie, sliced meats, sandwich fillings, and fresh meats are produced to fresh to order. This guarantees freshness and that we can fulfil all our orders, so finding your favourite deli food is out of stock will be a rare event!